ABOUT THE JOB:
As a Customer Service Representative, you are a very important part of our team. You will be fielding customer inquiries & finding innovative ways to respond using email, live chat, and phone calls. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. You’re the voice of the brands we represent, and a strong relationship between our clients and their customers starts with you!
KEY JOB RESPONSIBILITIES:
Collects information, talks to customers via email, online chat, and phone to resolve their questions or concerns; Maintains and updates customer information as necessary;
Calmly attempts to resolve and de-escalate any issues;
Escalates calls to supervisor when necessary and appropriate after exhausting all methods.
EDUCATION ANDEXPERIENCE:
Minimum 6 months of customer service experience preferred (ex. receptionist, community service, retail, front-end restaurant, telemarketing, etc.);
High School diploma or GED equivalent required;
Amazing customer support presence (people can literally hear you smiling);
Must be able to type a minimum of 40 WPM; Basic computer knowledge;
Ability to navigate multiple screens;
Proven ability to work as a member of a team is required;
Must be able to speak and read English clearly, professionally and fluently;
Proven oral & written communication skills; Experience using computers, phones and apps.
Pay: Hourly rate
Training & Development
Bonus and Incentive opportunities
Why CustomerHD BPO? -Paid on time, EVERY TIME! -Daily training cash bonus for the first week -Full Rate Paid Training -On-site food shop with discounted rates -Complimentary Breakfast & Lunch on Your First Day -Stipend for home internet and trave... Read More
