Job Description

ABOUT THE JOB:

As a Night Shift Customer Service Representative, with coverage ranging from 9:00 pm to 9:00 am, you are a very important part of our team, while the world sleeps, you'll be at the forefront, driving productivity and ensuring operations run smoothly. As a night shift team member, you'll enjoy unparalleled autonomy, a quieter work environment, and the chance to excel in your role with minimal distractions. You will be fielding customer inquiries & finding innovative ways to respond using email, live chat, and phone calls. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. You’re literally the voice of the brands we represent, and a strong relationship between our clients and their customers starts with you!

We are hiring for various types of campaigns and positions that can include:

Customer Service
Finance
Technical Support
Medical/HIPAA
Education
Data Entry
Insurance
Sales
Appointment/Reservation Setting

KEY JOB RESPONSIBILITIES:

Collects information, talks to customers via email, online chat, and phone to resolve their questions or concerns; Maintains and updates customer information as necessary;
Calmly attempts to resolve and de-escalate any issues;
Escalates calls to supervisor when necessary and appropriate after exhausting all methods.

EDUCATION AND EXPERIENCE:

Minimum 6 months customer service experience preferred (ex. receptionist, community service, retail, front-end restaurant, telemarketing, etc.);
High School diploma or GED equivalent required;
Amazing customer support presence (people can literally hear you smiling);
Must be able to type a minimum of 40 WPM;
Basic computer knowledge;
Ability to navigate multiple screens; Proven ability to work as a member of a team is required;
Must be able to speak and read English clearly, professionally and fluently;
Proven oral & written communication skills; Experience using computers, phones and apps.

Skills Required

• Communication Skills